Responsible Gambling

Promoting safer play is a core priority for Batery. Our Batery Responsible Gambling program combines clear policies, practical tools, and supportive guidance so players can enjoy entertainment while managing risk. By offering transparent options for limits, timely interventions, and access to professional help, we aim to create a secure environment that respects Canadian standards and helps users make informed decisions about their play.

Responsible Gambling Principles

Player wellbeing guides our approach to online gaming. We prioritise transparency, fairness, and prevention, and commit to offering resources that encourage healthy play habits. Policies are designed to respect provincial age limits and to support those who need to reduce or stop gambling.

Player Protection Tools

Deposit and Loss Limits

Customisable financial controls allow players to set daily, weekly, and monthly deposit limits. Our system also supports loss limits that cap net losses over selected periods. These settings are applied to the account and help prevent overspending while retaining user autonomy.

Time-Outs and Session Controls

Short-term breaks can be activated instantly for cooling-off periods, with options such as 24 hours, 7 days, or longer. Session reminders and reality-check pop-ups provide timely information about time spent and money wagered so users can reassess their activity.

Self-Exclusion and Permanent Options

Longer exclusions are available for those who need a decisive step back. Self-exclusion can be set for several months or years, during which account access and promotional contact are suspended. Reactivation follows verification and any mandatory cooling-off period.

Recognising Signs of Problematic Behaviour

Early indicators include chasing losses, increasing deposit frequency, neglecting responsibilities, or hiding activity from others. When patterns like these appear, our team may reach out with support options and encourage use of the available protection tools.

Guidance for Staying in Control

Simple habits reduce risk: set limits before play, stick to a budget, take regular breaks, and avoid gambling when stressed or impaired. Family involvement and open conversations can help identify concerns early. If unsure, our account tools offer quick ways to slow or stop play.

Access to Professional Help and Support Organisations

We provide links to Canadian support services and international helplines for confidential counselling and treatment. Immediate assistance can be found through provincial problem gambling programs, and we recommend consulting licensed professionals for assessment and tailored care.

Contacting Us for Assistance

If additional support is needed, our team is ready to assist with setting limits, initiating exclusions, or directing you to appropriate resources. Confidentiality is respected, and we will work with players to ensure safety and compliance with our responsible gambling commitments.